Returns & Exchanges

At Kula Cloth®, we want you to be completely satisfied with your gear; however, due to the hygienic nature of our antimicrobial products, all used items are final sale. Unused items in their original packaging may be returned within 30 days of purchase for a full refund or exchange.

1

Verify Eligibility

Ensure your item is unused, unwashed, and still in its original packaging to qualify for a return or exchange.

2

Initiate Request

Email our support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.

3

Pack and Ship

Securely package your items and attach the provided shipping label before dropping it off at any authorized carrier location.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing